The "Nala" Collar
Are you tired of boring old dog collars that are drab, uncomfortable, and just plain dull? Say hello to our premium dog collar.
Made with high-quality, breathable materials and padded with soft foam, our collars are the perfect option for everyday wear.
Our Nala Collar features a beige Jacquard inspired pattern and is fully adjustable with a D Ring Attachment for leads.
- Solid neoprene padding for extra comfort
- Plastic buckle
- Fully adjustable
- Hand wash only
SIZE GUIDE
Small = 1.5cm Width - 28cm - 43cm Length
Medium = 2cm Width - 33cm - 51cm Length
Large = 2.5cm Width - 41cm - 66cm Length
So why settle for dull, uncomfortable dog accessories when you can give your dog the best? Order our premium collection today and make every walk a fun and stylish adventure for you and your furry friend.
**Please note that like all human accessories, dog accessories are subject to wear and tear and it is the responsibility of the owner to keep an eye on the condition to make sure it is safe for their pup to wear.
Delivery Information
Delivery Information
At Kennie and Co, we understand that fast and reliable shipping and delivery are important to our customers. That's why we offer a range of shipping and delivery options to ensure that your order arrives safely and quickly.
- All of our orders are processed within 1 business day of placing your order with us (excluding bank holiday & national holidays).
- Orders placed with the option of next-day delivery will be processed the same day if placed before the cut-off point of 4pm.
United Kingdom Shipping Rates:
| Service: | Cost: |
| Evri Standard (2-4 Business Days) | £2.99 |
| Evri Next Day (1-2 Business Days) | £3.99 |
International Shipping Rates:
We offer international shipping worldwide, with no exclusions.
Shipping charges are dependent on your location and are sent using the Royal Mail’s International Tracked service which takes 5-7 business days within Europe, and 6-7 business days for the rest of the world.
| Location: | Cost: |
| Europe | £14.99 |
| The Americas | £14.99 |
| Africa | £14.99 |
| Asia | £14.99 |
| Oceania | £14.99 |
Custom Fees
We are not responsible for any import or custom fees that you receive upon the import of your order. Please check the regulations in advance to work out whether you will incur any additional charges, and what these will be.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the timeframe stated with your chosen service, please contact us at hello@kennieandco.co.uk with your name and order number, and we will look into it for you.
Delivery Terms:
We work closely with our couriers to ensure you receive your items as quick as possible. As our delivery service is outsourced to external couriers (Evri & Royal Mail) we cannot guarantee that your order will arrive in the time stated at checkout. During busy times e.g Black Friday & Christmas, there may be some slight delays in delivery times, although we will do our very best to ensure this is not the case.
You will receive a links from the courier prior to your delivery being attempted, you can use this link do adjust your delivery options, such as changing the date, or providing a safe place.
In the event of a customer inputting the wrong delivery address in to their order, we cannot unfortunately take responsibility for this order being delivered to the wrong address. We will try our best to locate the parcel and attempt to get it redelivered to the correct location.
For information regarding returns, please see our returns policy at the bottom of the web page. For any additional info, please email us at hello@kennieandco.com.
All of our orders are carefully packed and shipped from our office in the UK. We take great care to ensure that your order arrives in perfect condition, and we are always happy to help if you have any questions or concerns.
Thank you for choosing our brand. We can't wait to get your order to you quickly and safely.
Refund, Returns & Exchanges
Thanks for shopping with us!
If you are not entirely satisfied with your purchase, don’t worry, we’re here to help.
Returns
We do accept returns for whatever reason. Whether it’s the wrong size, or doesn’t suit your pooch, that’s not a problem. You have 14 calendar days to return your order from the date you received it.
To be eligible for a return, we please ask that your item or items are:
- Unused
- In the original packaging.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item to us, we do recommend that you take out adequate insurance for any loss or damage that may occur during your return shipping, these shipping costs are non-refundable. Please note we do not insure your return items if damaged during the return shipping you will need to contact your courier to recover your costs for any damage.
Please email us to let us know why you would like to return your order at hello@kennieandco.co.uk and so we can expect your parcel back to our HQ.
Please also insert your order number and name on a piece of paper and put it in the box with your item.
Without these steps, we cannot identify a return order, so please ensure to do these.
Our Return Address is:
Kennie & Co
16 Cedar Square
Nether Alderley
Cheshire
SK10 4UP
Refunds
Once item has arrived back with ourselves, we will give it a quick inspection to make sure everything is in order, and then notify you to say we’ve received your item,
Once everything is is approved with us, we will initiate a refund to your payment card (or original method of payment) excluding the initial delivery fees.
The refund is likely to take around 4-5 days to appear on your statement (dependent on your bank).
Contact Us
Is you have any further questions regarding our returns policy, or would like some help with your returns process, please get in touch at hello@kennieandco.co.uk
