Delivery Information
Delivery Information
At Kennie and Co, we understand that fast and reliable shipping and delivery are important to our customers. That's why we offer a range of shipping and delivery options to ensure that your order arrives safely and quickly.
- All of our orders are processed within 1 business day of placing your order with us (excluding bank holiday & national holidays).
- Orders placed with the option of next-day delivery will be processed the same day if placed before the cut-off point of 4pm.
United Kingdom Shipping Rates:
| Service: | Cost: |
| Evri Standard (2-4 Business Days) | £2.99 |
| Evri Next Day (1-2 Business Days) | £3.99 |
International Shipping Rates:
We offer international shipping worldwide, with no exclusions.
Shipping charges are dependent on your location and are sent using the Royal Mail’s International Tracked service which takes 5-7 business days within Europe, and 6-7 business days for the rest of the world.
| Location: | Cost: |
| Europe | £14.99 |
| The Americas | £14.99 |
| Africa | £14.99 |
| Asia | £14.99 |
| Oceania | £14.99 |
Custom Fees
We are not responsible for any import or custom fees that you receive upon the import of your order. Please check the regulations in advance to work out whether you will incur any additional charges, and what these will be.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the timeframe stated with your chosen service, please contact us at hello@kennieandco.co.uk with your name and order number, and we will look into it for you.
Delivery Terms:
We work closely with our couriers to ensure you receive your items as quick as possible. As our delivery service is outsourced to external couriers (Evri & Royal Mail) we cannot guarantee that your order will arrive in the time stated at checkout. During busy times e.g Black Friday & Christmas, there may be some slight delays in delivery times, although we will do our very best to ensure this is not the case.
You will receive a links from the courier prior to your delivery being attempted, you can use this link do adjust your delivery options, such as changing the date, or providing a safe place.
In the event of a customer inputting the wrong delivery address in to their order, we cannot unfortunately take responsibility for this order being delivered to the wrong address. We will try our best to locate the parcel and attempt to get it redelivered to the correct location.
For information regarding returns, please see our returns policy at the bottom of the web page. For any additional info, please email us at hello@kennieandco.com.
All of our orders are carefully packed and shipped from our office in the UK. We take great care to ensure that your order arrives in perfect condition, and we are always happy to help if you have any questions or concerns.
Thank you for choosing our brand. We can't wait to get your order to you quickly and safely.
The Founders
Kennie & Co was founded by Georgia and her pooch Kennie. After struggling to find the pawfect collection of designs, she thought why not create her own with Kennie used as inspiration!
