Returns, Refunds & Exchanges

Thanks for shopping with us! 

If you are not entirely satisfied with your purchase, don’t worry, we’re here to help.

Returns

We do accept returns for whatever reason. Whether it’s the wrong size, or doesn’t suit your pooch, that’s not a problem. You have 14 calendar days to return your order from the date you received it.

To be eligible for a return, we please ask that your item or items are:

• Unused
• In the original packaging.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item to us, we do recommend that you take out adequate insurance for any loss or damage that may occur during your return shipping, these shipping costs are non-­refundable. Please note we do not insure your return items if damaged during the return shipping you will need to contact your courier to recover your costs for any damage. 

Please email us to let us know why you would like to return your order at hello@kennieandco.co.uk and so we can expect your parcel back to our HQ.

Please also insert your order number and name on a piece of paper and put it in the box with your item.

Without these steps, we cannot identify a return order, so please ensure to do these.

Our Return Address is: 

Kennie & Co

16 Cedar Square

Nether Alderley

Cheshire

SK10 4UP

Refunds

Once item has arrived back with ourselves, we will give it a quick inspection to make sure everything is in order, and then notify you to say we’ve received your item,

Once everything is is approved with us, we will initiate a refund to your payment card (or original method of payment) excluding the initial delivery fees.

The refund is likely to take around 4-5 days to appear on your statement (dependent on your bank).

Contact Us

Is you have any further questions regarding our returns policy, or would like some help with your returns process, please get in touch at hello@kennieandco.co.uk